This Privacy Policy explains how Boom Surprise ("we", "our", or "us") collects, uses, and protects information obtained through our website boomsurprise.com and our event planning services including surprise parties, birthday celebrations, anniversary events, proposal planning, corporate events, Holi parties, and concerts. By using our website or engaging our services, you agree to the terms outlined below.
Information We Collect
Personal Information
When you book or inquire about our services — including surprise planning, birthday events, anniversary celebrations, proposals, corporate events, Holi parties, or concerts — we may collect:
- Full name and contact details (phone number, email address)
- Billing and payment information
- Event details including date, time, venue preferences, and guest counts
- Special requests, preferences, and personalization notes
- Photos or media shared for event customization purposes
Automatically Collected Information
When you visit boomsurprise.com, we automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and clickstream data
- Device type and operating system
- Cookies and similar tracking technologies
How We Use Your Information
Boom Surprise uses your personal information exclusively to deliver exceptional, personalized experiences:
- Planning, coordinating, and executing your surprise or event
- Processing bookings, payments, and confirmations
- Communicating updates, timelines, and event logistics
- Customizing experiences based on your preferences and requests
- Sending invoices, receipts, and post-event follow-ups
- Improving our website, services, and customer experience
- Sending promotional offers or newsletters (only with your consent)
- Complying with legal obligations
Data Security
We take the security of your personal information seriously. Boom Surprise implements industry-standard measures including:
- SSL encryption for all data transmitted through our website
- Restricted access to personal data — only authorized team members can view it
- Secure storage systems with regular security reviews
- No storage of full payment card details on our servers
While we strive to protect your information, no method of internet transmission is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Active client records are retained for the duration of our business relationship
- Booking and transaction records are retained for up to 5 years for legal and accounting purposes
- Marketing data is retained until you unsubscribe or withdraw consent
- Website analytics data is retained in anonymized form
Your Rights
You have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data (subject to legal obligations)
- Objection — object to processing of your data for marketing purposes
- Portability — request transfer of your data in a machine-readable format
- Withdrawal of Consent — withdraw consent at any time for activities based on consent
To exercise any of these rights, please contact us at privacy@boomsurprise.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party platforms such as social media, payment gateways, or partner venues. Boom Surprise is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
Children's Privacy
While we proudly organize events for children's birthdays and family celebrations, our website and services are directed to adults (18+). We do not knowingly collect personal information from individuals under 18 without verifiable parental consent. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.
Changes to This Policy
Boom Surprise reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will:
- Update the 'Last Updated' date at the top of this page
- Post a notice on our website homepage
- Notify registered users via email where appropriate
We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
- Email: privacy@boomsurprise.com
- Website: boomsurprise.com/contact
- Phone: Available on our Contact page