Frequently Asked Questions

Got Questions? We Have Answers

Everything you need to know about planning, customizing, and delivering unforgettable surprise experiences with Boom Surprise. From romantic dinners and birthday room decors to grand proposals, we are here to clarify every detail.

Have a specific query? Browse through the categories below or reach out directly to our team via WhatsApp for instant assistance.

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Help & Clarifications

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Booking & Planning

How far in advance do I need to book a surprise event?

We recommend booking 48–72 hours in advance, but we also accommodate express same-day emergency surprises based on slot availability.

Detailed Breakdown

  • Standard Setups (Room / Table Decor): 24 to 48 hours notice is ideal to ensure full customization.
  • Custom & Large-Scale Events (Proposals / Flash Mobs): 3 to 7 days advance notice allows our creative team to curate custom props and secure exclusive venue slots.
  • Express / Same-Day Surprises: Need a last-minute surprise? Chat with us on WhatsApp immediately — our rapid response team in Pune, Bengaluru, and Kolkata can often execute within 4–6 hours.

Key Highlights

Discreet pre-event planning without spoiling the secret
Dedicated Event Coordinator for seamless timing
Instant booking confirmation via WhatsApp

Pro Tip: Weekend dates fill up fast! For Friday-Sunday surprises, booking at least 3 days ahead is recommended.

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Customization & Ideas

Can I fully customize the decoration, theme, and gifts?

Yes! Every Boom Surprise package is 100% tailored to your preferences, story, colors, and budget.

Detailed Breakdown

  • Personalized Aesthetics: Choose your preferred color palettes, neon signage, memory photo walls, fairy light tunnels, and floral style.
  • Curated Add-Ons: Add live musicians (acoustic guitarist, violinist), cake delivery, customized video reels, luxury gift boxes, or sparkler entrances.
  • Tailored Themes: From romantic candlelit setups to vintage retro vibes, cinema outdoor screenings, or festive celebrations — we bring your specific vision to life.

Key Highlights

Custom photo prints & personalized messaging included
Live music options tailored to your favorite playlist
1-on-1 concept consultation with our lead designer

Have a unique idea in mind? Share your Pinterest board or reference photos with our team!

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Pricing & Packages

What is the price range for birthday and anniversary setups?

We offer transparent pricing starting from ₹2,499 for cozy room decorations up to luxury grand outdoor experiences.

Detailed Breakdown

  • Cozy Room & Home Decor: ₹2,499 – ₹4,999 (Balloons, light strings, photo hangings, helium ceiling setups).
  • Romantic Dinners & Cabana Setups: ₹4,999 – ₹9,999 (Rooftop/garden cabana, candlelit dinner setup, ambient lighting, rose petal path).
  • Grand Proposals & Event Experiences: ₹12,000+ (Cold pyro fountains, live music, custom neon backdrops, drone coverage, and venue booking).
  • No Hidden Fees: All quotes are inclusive of design, material delivery, complete setup, and teardown after the event.

Key Highlights

Budget-friendly packages with high-end aesthetic finish
Transparent breakdowns before payment
Easy installment options for large-scale setups

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Locations & Setup

Which cities and locations do you currently serve?

We operate with dedicated on-ground teams in Pune, Bengaluru, and Kolkata, catering to private and commercial venues.

Detailed Breakdown

  • Primary Cities: Full coverage across all major areas of Pune, Bengaluru, and Kolkata.
  • Venue Types: Private apartments, hotel rooms, luxury resorts, rooftop restaurants, private farmhouses, and outdoor lawns.
  • Venue Liaison: We handle venue permissions and entrance coordination with hotel staff or restaurant managers so you can focus on arriving comfortably.

Key Highlights

Full coverage across Pune, Bengaluru & Kolkata
Hotel & Restaurant coordination handled by us
Discreet setup team with zero disturbance

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Safety & Policies

What happens in case of bad weather or emergency cancellations?

We offer flexible rescheduling and seamless indoor backup arrangements for outdoor events.

Detailed Breakdown

  • Weather Rescheduling & Backups: If an outdoor setup is impacted by rain or harsh weather, we immediately shift to a covered/indoor area or reschedule at no extra charge.
  • Flexible Date Changes: Reschedule your event date free of cost up to 24 hours before the scheduled setup time.
  • Cancellation Policy: Cancellations made 48+ hours in advance are eligible for credit vouchers valid for 1 full year.

Key Highlights

Free date change up to 24 hours prior
Seamless indoor weather contingency plans
1-year validity credit vouchers for unexpected postponements

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Customization & Ideas

Do you provide photographers or videographers to capture the reveal?

Yes! Professional candid photography, 4K Instagram reels, and drone videography are available as add-on services.

Detailed Breakdown

  • Candid Photography: Discrete professional photographer capturing the exact reveal moment, candid reactions, and post-surprise portraits.
  • Cinematic Reels: Professionally edited 30–60 second 4K video reel with custom audio background suitable for Instagram & TikTok.
  • Drone Coverage: Aerial coverage for outdoor cabana setups, proposals, and large family gatherings.

Key Highlights

Edited photos & video delivered within 48–72 hours
High-definition 4K reel ready for social sharing
Discreet photographers who preserve the element of surprise

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Booking & Planning

How does the surprise reveal work on the day of the event?

Our team sets up hours before your arrival, coordinates via live GPS tracking, and triggers the reveal seamlessly.

Detailed Breakdown

  • Pre-Arrival Setup: Our design team arrives 2–3 hours before your scheduled arrival time to execute the decor and test lighting/sound.
  • Real-Time Coordination: We stay connected via WhatsApp live location so everything is lit up and playing right as you step through the door.
  • On-Site Assistance: A dedicated Boom Manager stays hidden nearby to manage music cues, cold pyro ignition, or cake entry.

Key Highlights

GPS live-tracking synchronization
Hidden crew managing cues (music, lights, pyro)
Flawless execution right when the door opens

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Safety & Policies

Are cold spark fountains and pyro safe for indoor setups?

Yes! We use cold-spark pyrotechnic fountains that produce no smoke, zero flame hazard, and are 100% indoor safe.

Detailed Breakdown

  • Cold-Spark Technology: Operating at cool temperatures (touch safe), these sparks produce zero heat damage, no odor, and no smoke.
  • Approved for Venues: Safe and permissible for indoor ballroom, hotel suite, and restaurant usage without triggering smoke alarms.
  • Professional Operators: Spark machines are operated exclusively by trained technicians equipped with emergency controls.

Key Highlights

100% smokeless & odor-free indoor pyro
Touch-safe cold spark technology
Compliant with indoor safety & fire standards

Have a custom request regarding this question? Talk directly with our surprise planners on WhatsApp for instant solutions.

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Still Have Questions?

Can’t find the answer you are looking for? Reach out directly to our surprise planners — we are always excited to help you plan the perfect moment.

Chat on WhatsAppsupport@boomsurprise.com